Privacy Policy

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Privacy Policy for Langkawi Cruise (Website of Sinergia Travels Sdn Bhd, Malaysia) 

- Compliance with Personal Data Protection Act 2010 (PDPA) 

1. Introduction

Welcome to Langkawi Cruise, the website operated by Sinergia Travels Sdn Bhd ("we," "us," or "our"). This Privacy Policy is designed to inform you about the types of personal information we collect, how we use and protect that information when you visit our website (the "langkawicruise.com") which includes a "Website chat" feature powered by GoDaddy.com, LLC ("GoDaddy"). Your privacy is important to us, and we are committed to safeguarding your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our Website and engaging in the "Website chat" feature, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information:

We may collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and any other information you choose to provide when you interact with our Website, subscribe to our newsletter, or book cruise services. Additionally, if you engage in the "Website chat" feature, we may collect personal information such as your name, email address, and chat content for the purpose of providing chat support. 

2.2 Non-Personal Information:

We may also collect non-personal information, including but not limited to your IP address, browser type, device information, and browsing behavior, to improve the user experience and better understand how visitors use our Website.

3. Use of Information

We use the information we collect for the following purposes:

3.1 Provide Services:

To process and fulfill your bookings, reservations, and inquiries for our cruise services.

3.2 Communication:

To respond to your queries, provide customer support, and keep you informed about our services, promotions, and updates via email or other communication channels you have consented to.

3.3 Improve Website:

To analyze user behavior and preferences, identify trends, and enhance the functionality and content of our Website.

3.4 Marketing and Advertising:

To deliver targeted marketing and advertising communications, with your consent where required by law.

3.5 Legal Compliance:

To comply with legal obligations, respond to regulatory requests, and enforce our terms and conditions.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Third-Party Sharing

We may share your personal information with third parties only in the following circumstances:

5.1 Service Providers:

We may engage trusted third-party service providers to assist us in operating the Website and delivering our services. These providers will have access to your personal information solely for the purpose of performing their functions.

5.2 Legal Requirements:

We may disclose your personal information if required by law or in response to a valid legal request, such as a court order or government inquiry.

5.3 Business Transactions:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

6. Your Rights

As a data subject, you have certain rights regarding your personal information:

6.1 Access:

You may request access to the personal information we hold about you.

6.2 Correction:

You may request corrections to any inaccurate or incomplete personal information we have about you.

6.3 Withdraw Consent:

You may withdraw your consent for us to use your personal information at any time.

6.4 Deletion:

You may request the deletion of your personal information unless we are required to retain it for legal reasons.

To exercise any of these rights or make inquiries regarding your personal information, please contact us using the details provided in Section 8.

7. GoDaddy "Website Chat" Feature

Please note that the "Website chat" feature embedded in our Website is powered by GoDaddy.com, LLC. By using the "Website chat," you acknowledge and agree that GoDaddy may collect and process your personal information as described in their Privacy Policy. We encourage you to review GoDaddy's Privacy Policy before engaging in the "Website chat" feature.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

[Company Name: Sinergia Travels Sdn Bhd]

[Email Address: Contact@LangkawiCruise.com]

[Postal Address: Royal Langkawi Yacht Club, Jalan Dato Syed Omar, Langkawi, Kedah 07000, Malaysia]

[Phone: (+6) 011 1668 1250]

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices. The revised version will be effective as of the date mentioned at the top of this page. We encourage you to review this Privacy Policy periodically.

Thank you for choosing Langkawi Cruise! We hope you enjoy your cruise experience with us.