Legal
Private charter terms
These terms apply to private yacht charters and private boat trips booked through Langkawi Cruise, by WhatsApp, email, website chat or a payment link. They are part of your quote. By paying the deposit, you accept them for yourself and for your guests.
1. Who you book with
Your booking is with Sinergia Travels Sdn Bhd (Registration No. 201801011752 (1273768-A)), trading as Langkawi Cruise, a licensed travel agency (MOTAC licence 10734), 507, Blk E, Phileo Damansara 1, 9 Jalan 16/11, 46350 Petaling Jaya, Malaysia. We book your charter with the yacht’s owner or operator, who provides the yacht, the crew, the food and drinks on board and the safety of the charter. Your confirmation, sent after the deposit, names the operator. We act as booking agent: your agreement for the charter itself is with the operator named in your confirmation, who provides it under its rules; your booking, payments, changes and refunds are handled by us under these terms. These terms apply to every private charter booked through us, whichever operator runs it.
2. Quote, deposit and confirmation
Our quote states the yacht, the date, the departure time and duration, the departure point, the number of guests, what is included and the total price. To reserve the yacht you pay a deposit of 50% of the total within 48 hours of the quote. The date is held for you only once the deposit is received; until then the yacht may be booked by someone else. We then confirm the booking in writing, with the operator’s name.
3. Balance
The balance is due 14 days before the charter; for a booking made less than 14 days before the charter, the full price is paid at booking. If the balance is not received by the due date, we may treat the booking as cancelled by you and keep the deposit (section 6).
4. Prices and payment methods
Prices are in Malaysian ringgit. Your quote shows the DuitNow price (DuitNow QR or bank transfer) and the standard price (card, FPX, GrabPay or Alipay, through our payment provider Stripe). The deposit and the balance are each paid at the price of the method you use. Food and drinks, extra guests, extra hours and other options are priced in the quote. Where the departure marina charges a fee per guest, the quote says so and the fee is paid at the marina on the day.
5. Guests, ages and the passenger list
The yacht is licensed for a maximum number of people, stated in the quote, including children and infants. Before the charter we need the passenger list the operator must hold: the full name as in the passport or IC, the passport or IC number, the nationality, the age and the gender of each guest, at least 3 days before departure. Without it the yacht cannot leave. Alcohol is served only to guests aged 21 and over. Children are the responsibility of their parents or guardians. Tell us before the charter about reduced mobility, a medical condition that matters on a boat, or pregnancy, so that we can check with the operator.
6. Cancellation and date changes by you
The yacht and crew are reserved for your date and cannot be re-let at short notice. For this reason the deposit is not refundable, and if you cancel 14 days or less before the charter, the amount you have paid is not refunded (if the balance is not paid yet, we keep only the deposit). A date change is possible only if the operator agrees, subject to availability and to any price difference; we ask, but cannot promise it. If the operator allows a refund or a date change in your case, we pass it on to you. Tickets of other attractions included in a package (for example a mangrove tour or the cable car) are not refundable once issued.
7. Weather
Rain alone does not cancel a charter. The captain decides the route, the swimming stops and whether it is safe to sail. If there is an official weather warning, or the captain or the authorities judge the conditions unsafe, the operator may delay, shorten, reroute or cancel the charter. If the charter is cancelled before departure, we offer you a new date first. If no date suits you, we refund what the operator refunds us for your booking, within 14 days of receiving it; your confirmation names the operator and our Operator policies page summarises its rules. If the charter is shortened or changed for safety after departure, there is no refund.
8. Yacht not available
If the operator cannot provide the yacht, for example after a breakdown, we offer a replacement yacht of the same size or larger at no extra cost, or a new date. If neither suits you, the refund rule of section 7 applies.
9. Late arrival and no-show
Please arrive 30 minutes before departure. The yacht waits up to 30 minutes after the departure time; the charter still ends at the scheduled time. If your group has not arrived 30 minutes after the departure time, the charter counts as a no-show and no refund is given. Flight, ferry or road delays count as a no-show.
10. On board
Follow the captain’s and crew’s instructions. The captain may end the charter without refund if a guest behaves unsafely or against Malaysian law, for example drunkenness, drugs, weapons or more people than the yacht is licensed for. Swimming is at the captain’s discretion and at your own risk. Smoking only where the crew allows it. Decorations and your own equipment need our agreement before the day. You are responsible for your group. You are liable for loss or damage that you or your guests cause to the yacht, its equipment or other people’s property, and for injury that you or your guests cause to anyone, through careless, unsafe or unlawful behaviour or by not following the captain’s and crew’s instructions. This includes the operator’s cost of repair and any fine imposed for illegal activity on board. If the operator or anyone else claims such an amount from us, you will repay it to us. When you board, check the yacht with the crew and report any existing damage. You accept the operator’s rules for the charter (the cruising area, the maximum number of people on board, no commercial activity, no illegal items) and you sign its boarding or indemnity form before departure if it asks.
11. Food and drinks
Food and drinks are ordered with your quote and prepared by the operator; the food is Muslim friendly, as described by the operator. If you have a food allergy or a dietary need, tell our team in the chat when you choose the menu: we pass it to the operator, who cannot guarantee that a dish is free of an allergen. If you have any doubt about a dish, ask the crew before eating.
12. Our responsibility
We are responsible for your booking: taking your booking and payment, booking the yacht with the operator, passing your details to it and informing you of changes. The operator is responsible for running the charter, the vessel, the crew, the food and drinks served and safety on board, and holds the licences and insurance required for passenger vessels in Malaysia. We are not responsible for loss caused by weather, sea conditions or events outside our reasonable control, or for personal belongings on board. Nothing in these terms excludes or limits rights you have under the Consumer Protection Act 1999 or other Malaysian law that cannot be excluded.
13. Complaints and disputes
If something goes wrong, tell the crew at the time and write to contact@langkawicruise.com within 7 days of the charter. Malaysian law applies. You may bring a claim before the Tribunal for Consumer Claims Malaysia (claims up to RM50,000) or the Malaysian courts.
14. Personal data
We use your details to manage your booking, as explained in our Privacy policy, and we share the passenger list with the operator.
15. Contact
WhatsApp +60 11-4301 2551 or contact@langkawicruise.com. Last updated 30 October 2026.
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